A MESSAGE FROM OUR CEO
A MESSAGE FROM OUR CAMP DIRECTOR TO OUR CAMPERS
Dear Camp Summit Family,
We hope this finds each of you healthy and embracing your time together this summer. We have all had to navigate this unusual time and we have seen some very creative and positive outcomes.
As we’ve continued to watch the pandemic and all that surrounds us, we’ve made the difficult decision to cancel the remainder of camp sessions for 2020. The safety of our campers, families and staff is our number one priority. Given the direction the pandemic has taken this summer, we don’t feel we can offer the type of camp experience our campers desire and deserve while following guidelines and maintaining all protocols. We’ve also created a special task force and they’ve worked diligently on processes so that we’re prepared to reopen when that time is right.
We’ve thoroughly enjoyed interacting with you via our #CampSummitAtHome activities. We LOVE seeing your smiling faces and your fun dance moves. Please continue to participate in these activities. And, if you have additional ideas for #CampSummitAtHome activities, please send them to firstname.lastname@example.org
For those campers whose sessions are cancelled, you’ll receive a separate email from Lisa Braziel, so you can tell us how you would like your camp fee handled. We’re looking into ways we can prioritize campers who did not get to attend any session in 2020 for the 2021 season.
We’re committed to open camp as soon as it is safe for all. We’ll remain in contact with you, our Camp Family, throughout the fall. We love each of you and cannot wait to be back together singing songs, creating some camp magic, roasting marshmallows and hanging out with YOU!
Chief Executive Officer
Questions & Answers
1. Handling Your Account
We are offering several options on handling fees paid to date. Please consider which option is best for you and let us know by August 30, 2020, about how you’d like to move forward with your account.
1. Would you consider donating your 2020 deposit and any camp fee payments you’ve made to help us navigate this unprecedented financial challenge? (Camp Summit is a 501(c)3. This option is tax deductible and a tax receipt will be sent.)
2. We can move your payment to a “prepay” account to be used for sessions in the future for your camper.
3. We can issue a refund check for a partial or full refund. (if partial, please note the amount you wish as a refund). Please note this will take a few weeks to process due to our office procedures during this ongoing health crisis.
We appreciate your patience, as it will take us some time to process everyone that was registered for these sessions.
If an agency was responsible for payment for your session, we will notify them that we have cancelled the session and you will not be using those units.
2. What can I do to help Camp Summit at this time?
We know that this COVID-19 crisis will result in a substantial loss of revenue for Camp Summit as in-person camp sessions were canceled and significant resources were already spent in preparation of camp. It will also result in additional need for financial support for many of our campers and their families who may now have additional barriers.
If you can provide additional support for our agency this year, know that this will enable us to make it through this tough time in a position of strength and creativity. Once we resume a normal schedule, your support will enable us to continue serving our campers and families with the programs and services they all enjoy, count on, and deserve.
Please consider a donation of any size to help sustain our operations. We promise to steward these resources to continue to provide the best programs and opportunities for our campers as we serve you in the future!
3. Am I able to receive a refund for my 2020 camper reservation?
Absolutely. Full or partial refunds are available upon request by emailing email@example.com with your name, the camper’s name(s) and the amount you would like refunded. Refunds will be processed as the requests are received.
We ask you to consider donating your 2020 deposit and any camp fee payments you’ve made to help us navigate this unprecedented financial challenge. (Camp Summit is a 501©3. This option is tax deductible and a tax receipt will be sent.) To donate all or part of your previously paid fees, email
4. I pay for Camp Summit through a third-party provider. Do I need to ask for a refund?
I was notified that a third party has authorized to pay for all or part of my camp session, what will happen to my third-party funds if my camp session is cancelled?
The third party that authorized payment for all or part of your camp session will be notified via email/phone that the session has cancelled so that they can free up the funds set aside for camp to be utilized by families elsewhere or for later camp sessions.
I was not notified yet that a third party has authorized to pay all or part of my camp session, what steps will I need to take?
If you indicated at registration that a third party would be paying for all or part of your camp session but were not notified that we have received the authorization for payment, that means we are still working on getting that authorization from your third party and we will notify you once it is received via email. If your session is cancelled before we receive the authorization, we will notify the third party that the session has been cancelled so that they can free up the funds to be utilized by families for something else or for later camp sessions.
Who do I contact if I have any questions about billing?
Our Billing Specialist, Stephanie Martin, will gladly assist you with any questions you may have. She may be contacted via email at firstname.lastname@example.org or by phone at 972-528-7832.
5. I have not received my refund yet. What do I do?
We ask that everyone remain patient at this time. Our full-time staff is working hard to handle the high volume of emails we are receiving. Rest assured that if you have sent an email, we will process your refund request as quick as possible, as we are working a modified schedule. If you have not received your refund and it’s been a month since you requested it, please contact us.
6. Is my camper going to be prioritized for 2021?
Camp Summit is looking into ways we can prioritize campers who do not get to attend any session in 2020 for the 2021 season.
7. The State of Texas said camps can open this year. Why is Camp Summit not opening the rest of the year?
The recommendations and guidelines by both the State of Texas & American Camp Association do not address our camp population directly. They include proper hand hygiene, wearing face masks, physical distancing, and much more that many of our campers would have a difficult time complying with. Also, many campers we serve fall into a higher risk category and need to continue to protect themselves at a higher level. Camp Summit needs more time to develop additional practices & processes to the guidelines in order to safely open our camp.
If you have any additional questions, please email email@example.com or call 972-484-8900.